AI and Automation Policy

MentorU may provide AI-assisted and automated tools for drafting, summarizing, organizing, recommending, scheduling, communicating, or operating provider workspaces.

AI-assisted outputs may be incomplete, inaccurate, outdated, biased, inappropriate, or unsuitable for a particular use. Providers and users are responsible for reviewing, editing, approving, and using AI-assisted outputs appropriately. When a provider turns on Mentor Autopilot, messages and posts are sent without per-message review; the provider's acceptance of the Autopilot Addendum is the provider's approval of that automated sending, and the provider remains responsible for it.

Providers remain responsible for all AI-assisted content and automated actions sent, published, displayed, or taken through their workspace.

Mentor Autopilot is an optional feature that acts for a workspace without approval of each message. Only the workspace owner can turn it on, by accepting the Autopilot Addendum. The owner or any workspace admin can turn it off at any time. Turning it off stops new actions and cancels anything still waiting to be sent. It does not unsend messages already sent or delete posts already published.

• What it does automatically: follows up with people who contacted the mentor, sends first-touch notes and follow-ups to contacts the mentor imported and approved, checks in with members, asks for testimonials (posted only after the member approves the exact text), books free discovery calls into published availability, answers member questions, prepares or posts social updates on connected accounts, and sends the mentor a daily note and weekly report. Messages are written by AI in the mentor's voice from the mentor's own content and past messages.
• Five-minute undo: every message to another person waits 5 minutes before it is sent, and the owner or any workspace admin can cancel it. Internal items such as tags, tasks and notes may happen right away. A sent email or text cannot be unsent.
• Quiet hours and pace: Autopilot is designed to send only between 9:00 a.m. and 8:00 p.m. in the recipient's time zone (for texts, taken from the phone number's area code), to send at most one automated message per person per day, to limit follow-ups, and to keep to the daily pace the mentor sets.
• Built not to do: Autopilot is built so that it cannot set or change prices, discounts, coupons or credits; issue refunds or change plans; publish offers, courses or the website; delete data; change anyone's access or role; or automate LinkedIn. It is instructed not to give medical, legal, financial, therapy or other professional advice, and messages that look like they ask for it go to the mentor.
• Opt-outs: unsubscribes, STOP replies, bounces and complaints are honored before anything else, and opted-out people are not messaged.
• Crisis handling: if a message suggests someone may be in danger, Autopilot stops acting for that person, alerts the mentor right away, may send one fixed message with crisis resources, and does not send an AI-written reply. The check can miss messages or flag them incorrectly. Autopilot is not a crisis service.
• Human questions: when someone asks whether they are talking to a bot or AI, Autopilot sends this fixed, truthful reply and alerts the mentor: "I use an AI assistant to help me write some messages. I've been notified and I'll reply to you personally." Providers must not deny AI involvement.
• Disclosure: Autopilot messages do not carry an AI label by default. Providers are responsible for any disclosure the law requires where they or their recipients are located; MentorU may add disclosures where required.

Providers may not use MentorU AI or automation to provide unlicensed legal, tax, financial, medical, therapy, counseling, investment, employment, certification, or other regulated professional advice unless legally authorized and properly disclosed.

Providers may not use AI or automation to make false, misleading, deceptive, unsupported, or guaranteed claims, including claims about income, employment, certification, health, healing, therapy, legal outcomes, financial outcomes, investment returns, personal transformation, spiritual outcomes, or other results.

Providers may not use AI or automation for impersonation, fake testimonials, fake reviews, deceptive endorsements, unauthorized voice/image likeness use, spam, harassment, unlawful outreach, or manipulation of customers, members, leads, or participants.

Providers should not submit sensitive personal information, regulated information, children's information, health information, financial account information, legal case information, or confidential third-party information into AI tools unless they have the legal right to do so and the platform feature is appropriate for that use.

MentorU may require human approval before certain automated actions. MentorU may log, audit, limit, pause, or disable AI and automation features when needed for safety, compliance, abuse prevention, platform integrity, or legal risk. MentorU may pause Mentor Autopilot for a workspace after a spam complaint or a spike in bounces or STOP replies; only the workspace owner can turn it back on. MentorU may turn Autopilot off for any workspace or for everyone when safety requires it. MentorU keeps a record of each automated action.